Privacy Policy
In this privacy policy you can read about your rights and information about the processing of your personal data. We ensure a particularly transparent and fair processing of your personal data by implementing Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (the General Data Protection Regulation).
The controller of your personal data is Mini Projektai, MB, company code 305706980, VAT payer code LT100013833819, registered office address Paupio g. 16, LT-11341 Vilnius. Tel. +370 686 29522 e-mail: info@thepepperqueen.eu
1. What personal data about me do you really not collect and process?
1.1 We do not collect or store your browsing history on third party websites;
1.2 We do not transmit any personally identifiable data about your browsing on our website.
2. What personal data do you collect and process about me and for what purposes?
2.1 We only collect and process adequate and relevant personal data about you which is necessary for the purposes for which it is processed.
2.2 The personal data we collect and process includes:
2.2.1 Purchase data: name, surname, email address, telephone number, delivery address (where applicable), order details, method of collection, method of delivery of the Goods, method of payment, payment details (including bank account no.), basic information of the third party(s) receiving the Goods. When placing an order, you may designate another person to collect the goods you have purchased, provided that such person has given their consent. By providing us with the information of third parties collecting the goods, you confirm that you have the consent of such persons to the transfer, use and processing of their personal data. We process this data on the basis of the contract of sale between you and us and on the basis of a legal obligation.
2.2.1.1 Purpose: to conclude and execute the sales contract and to deal with requests and enquiries.
2.2.1.2 Storage period: 10 years.
2.2.2 Registration data: Email address, Name, Surname, Telephone number, Date of birth, Gender, Delivery address, Payment card details. We process this data on the basis of your consent, which you express by registering.
2.2.2.1 Purpose: to provide you with a wider access to our services.
2.2.2.2 Storage period: as long as your account is active and for 2 years after cancellation.
2.2.2 Registration data: email address, name, surname, telephone number, date of birth, gender, delivery address, payment card details. We process this data on the basis of your consent, which you express by registering.
2.2.2.1 Purpose: to provide you with greater access to our services.
2.2.2.2 Storage period: as long as your account is active and for 2 years after cancellation.
2.2.3 Data relating to the use of thepepperqueen.eu e-shop services: Name, Surname, Email address, history of your publicly published opinion on the products sold by thepepperqueen.eu , your wish list, history of communication between us and you, telephone number, IP address, details of the shopping cart you have left in your shopping cart, history of responses to the surveys carried out by thepepperqueen.eu as well as your purchase details, order history, payment history. In addition, depending on the services provided by thepepperqueen.eu, additional personal data may be collected about you in connection with your use of thepepperqueen.eu online shop. We process this data on the basis of a contract or for the purpose of concluding a contract, our legitimate interest in ensuring the operation of the online shop.
2.2.3.1 Purpose: to provide you with a better access to our services.
2.2.3.2 Storage period: 3 years.
2.2.4 Cookie data: History of behaviour in our online shop. For detailed information about cookies, please refer to the Cookie Policy. We process this data on the basis of your consent.
2.2.4.1 Purpose: To improve our service, we carry out a continuous analysis of our activities in order to make the use of our online shop thepepperqueen.eu as simple and convenient as possible.
2.2.4.2 Storage period: please refer to the information on the storage period of cookies in the Cookie Policy.
2.2.5 Reliability data: Personal data relating to orders placed by you and their collection. We process this data on the basis of thepepperqueen.eu' s legitimate interest to protect our interests and to ensure the efficient delivery of goods.
2.2.5.1 Purpose: Protection of the company's activities and interests, security, prevention of fraud. On the basis of this data, your rating is calculated, which indicates how likely it is that you will collect your order in the way you chose when you purchased the product. If you frequently fail to collect your order, your rating will decrease and you may be asked to pay for the goods you have ordered in advance rather than at the time of collection. No legal or other consequences that could be considered significant will arise from this rating. If you disagree with this rating, you may submit reasons for your disagreement and we will review your rating after considering them.
2.2.5.2 Retention period: 3 years.
2.2.6 Analytical data: We want to make the use of our online shop thepepperqueen.eu as easy and convenient as possible for you, which is why we carry out a continuous analysis of our activities, in which we analyse and process the following personal data of yours: Purchase history; Browsing history in our online shop; Payment history; Feedback on the products you have purchased; Responses to surveys; History of communication between you and us, including email correspondence and telephone records. We process this data on the basis of our legitimate interest in ensuring the quality of our goods and services.
2.2.6.1 Purpose: For the purposes of improving our services, we carry out continuous performance analysis in order to make the use of our online shop thepepperqueen.eu as simple and convenient as possible.
2.2.6.2 Storage period: 3 years.
2.2.7 New data: When we provide you with general offers for products and for lotteries, promotions, campaigns, projects organised by us, we process the following personal data: Name, Telephone number, Email address, Device identification numbers. We process this data on the basis of your consent or legitimate interest (Article 69(2) of the Law on Electronic Communications of the Republic of Lithuania provides for an exception to allow direct marketing about similar products to our customers who have not objected to the sending of such messages by e-mail).
2.2.7.1 Purpose: For the purpose of providing you with generic and personalised offers when you subscribe to a newsletter or SMS notification service.
2.2.7.2 Storage period: 3 years.
2.2.7.3 You have the right to unsubscribe at any time.
2.2.8 Personalised data: Name, Telephone number, Email address, Delivery address, History of delivery methods, History of payment methods, History of browsing in our e-shop, Purchase history, IP address, Device identification numbers. We process this data on the basis of the contract between you and us for the use of thepepperqueen.eu e-shop and the service you have ordered.
2.2.8.1 Purpose: to provide you with the services you have requested in order to save you time and to identify, by automated means, the products you specifically like and that are relevant to you, so that we can provide you with personalised offers.
2.2.8.2 Storage period: 3 years.
2.2.9 Security data: Image footage of you when you visit our retail outlets and collection points. We review the footage in the event of incidents, theft or other criminal acts in order to protect the legitimate interests of our victims. We process data on the basis of our legitimate interest.
2.2.9.1 Purpose: To ensure the safety of employees and other persons, to maintain public order, to protect life, health, property and the rights and freedoms of others. Video surveillance shall be carried out in shops and pick-up points. We review video recordings in the event of incidents, theft or other criminal acts in order to protect the legitimate interests of our victims.
2.2.9.2 Retention period: 30 days and, in the event of a breach, until the end of the investigation.
3. What are the consequences of not providing data?
3.1 We regret that if you do not provide us with the personal data referred to in this policy, we will not be able to sell you goods or provide you with other services, as the processing of this data is necessary for the conclusion and performance of the contract and for the provision of the other services, and we are obliged to process personal data under the laws of the Republic of Lithuania regulating the processing of online payments and the keeping of accounting records.
4. What is my personal data used for?
4.1 Personal data is only passed on to trusted third parties with whom we have entered into contracts and only to the extent necessary to provide the service. For the purpose of the proper provision of the service, we transfer your personal data to the following partners:
4.1.1 Courier companies that deliver your goods to the addresses you provide;
4.1.2 Companies that provide call centre services;
4.1.3 Companies that provide IT maintenance services;
4.1.4 For companies providing marketing and marketing services.
4.2 We also provide your Personal Data to:
4.2.1 To law enforcement authorities in accordance with the procedure provided for by the legislation of the Republic of Lithuania;
4.2.2 To public authorities and courts where such obligation is provided for by applicable law.
4.3 In order to save your time and to eliminate as soon as possible the inconvenience caused by the incomplete or damaged delivery of the goods to you, in the course of providing after-sales service we transfer your personal data: name, surname, telephone number and the delivery address you have provided to us for the purpose of delivery of missing parts or new goods to the manufacturer of the incomplete or defective goods.
4.4 Please be informed that your personal data may be transferred outside the European Union. Your personal data is only transferred outside the EU under the following conditions:
4.4.1 The data is only transferred to our trusted partners who ensure the provision of our services to you;
4.4.2 Such partners have data processing contracts (standard contractual clauses approved by the European Commission) with which they ensure the security of your personal data in accordance with the law;
4.4.3 the European Commission has issued a decision on the adequacy of the country in which our partner is established, i.e. an adequate level of security is ensured;
4.4.4 Partners ensure the level of security of personal data in accordance with the EU-US Privacy Shield.
5. What are my rights?
5.1 To amend/correct incomplete or inaccurate data;
5.2 Request that we stop processing your data and delete it. This right is not absolute and in certain cases, we may not be able to delete your data in certain cases, for serious statutory reasons (e.g. where the data is necessary for the performance of a valid contract);
5.3 Restrict processing;
5.4 Withdraw consent. You can withdraw your consent in your personal account in my profile editing environment by unchecking the box next to your consent or by clicking the "Unsubscribe" button at the bottom of the email, or by any of the other methods set out in this policy. You can also unsubscribe from Facebook Messenger messages by using the "Unsubscribe" feature. You will be informed of how to unsubscribe from SMS messages in the SMS message you receive.
5.5 You can access your personal data processed in the ways set out in this policy.
5.6 Data portability means that you are allowed to receive in a structured, commonly used, computer-readable and interoperable format those personal data that you have provided to us and that we process by automated means. Right to data portability Subject to technical feasibility and at your request, such data may be transmitted directly to another person identified by you.
5.7 If you believe that your rights have been violated, you may contact the State Inspectorate for Personal Data Protection for redress.
6. How can I make a request to exercise my rights?
6.1 You can make a request to us in relation to the processing of your personal data in the following ways:
6.1.1 By sending us a request by email: info@thepepperqueen.eu;
6.1.2 By contacting us by telephone: +370 686 29522;
6.2 We identify you in our system by your email address. When making a request to us by one of the above methods, please always indicate the email address for which the request is made. If you do not provide an email address, or if it is not the same as the email address of the person making the request, we will not be able to properly identify you and provide you with the information you have requested, or to implement your request.
7. What are cookies?
7.1 Cookies are small text files that are sent to your device when you visit a website. Cookies help us to recognise your device and help us to improve the functionality and ease of use of our website.
7.2 For more information about cookies and their use, please see our Cookies Policy.
Mini Projektai, MB Privacy policy for social networks
This policy applies to all information and data that you provide to us, or that we collect and process, when you use the Facebook, Instagram and other social networking or sharing platforms operated by Mini Projektai, MB ("We") https://www.facebook.com/ thepepperqueen.eu/, https://www.instagram.com/ thepepperqueen.eu/.
We respect your privacy and protect your personal data and information that you provide to Us and that We collect as set out in this Privacy Policy. This Privacy Policy explains why We collect Your personal data and how We use it.
Responsible persons
We are jointly responsible for the operation of these Facebook and Instagram pages and the collection of data as provided for in the EU General Data Protection Regulation 2016/678:
Facebook Ireland Ltd.
4 Grand Canal Square
Grand Canal Harbour
Dublin 2 Ireland
and
Mini Projektai, MB
Paupio g. 16, LT-11341 Vilnius
Why we collect
We use Facebook and Instagram and other social pages to draw attention to Our services and products and to communicate with You as a visitor to these pages.
The operation of these social pages, including the processing of visitors' personal data, is based on Our legitimate interest in informing and interacting with Our followers and visitors to the social pages.
Data collected by Facebook
5 June 2018 In a judgment, the European Court of Justice (link: https://curia.europa.eu/jcms/upload/docs/application/pdf/2018-06/cp180081en.pdf) has ruled that the controller of a Facebook page is responsible for the processing of personal data together with Facebook.
"Facebook processes data for the following purposes:
advertising (analysis, provision of personalised advertising)
creation of user profiles
market research
"Facebook and Instagram use cookies to store and further process the information collected. Cookies are small text files that are stored on the user's various terminal devices. "Facebook's privacy policy(https://lt-lt.facebook.com/privacy/explanation) and Instagram's data policy(https://help.instagram.com/519522125107875) contain further information on data processing.
You can object to data processing here https://www.facebook.com/settings?tab=ads or at www.youronlinechoices.com.
"Facebook Inc., which is the parent company of Facebook Ireland Ltd, is certified by the EU-US Privacy Shield and is therefore committed to complying with European data protection requirements. For more information about the Facebook Privacy Shield, please visit www.privacyshield.gov.
Data collected by other social networks
We may also have accounts on other social networks or sharing platforms, such as X, Youtube. On these platforms, we may collect the personal data provided for in this Policy and it will be processed in accordance with the data processing requirements set out by those social networks or platforms, respectively, unless specific provisions are provided for in our notice on data processing on a particular social platform.
For more information about your rights and the processing of your personal data, please refer to the privacy policy or personal data processing rules of the specific social network or platform.
Statistical data
"Facebook The "Page Insights" function collects statistical data about these pages and its different categories and this data may be made available to Us. These statistics are collected and provided by Facebook. As operators of these pages, We have no influence on the generation and presentation of this data. We cannot disable this function or prevent the collection and processing of data.
We may select a certain time interval to receive statistics from Facebook on the number of people who have clicked "like", subscribers, people who have been reached by the information and people who have expressed an interest:
Total page views, likes, page activity, reactions to posts, reach, video views, posts, reach, comments, shares, replies, male/female ratio, country and city, language, age, interests, behaviour, devices used, gender, visits and clicks, clicks on phone numbers.
"Because Facebook is constantly evolving, access to and processing of data is constantly changing, and we again advise you to visit the links above to learn more about the privacy policies of Facebook, Instagram, or other social network.
We use this aggregated data to make our Facebook and Instagram pages more attractive to users. For example, we use age and gender information to appropriately target our visitors. We also use activity data to post information at the most appropriate time.
Data collected
For promotions and games, We may contact individuals who have expressed their willingness to participate on Our pages. For the purpose of identifying the winner and transferring the prize, We may collect data such as name, information about the place of collection of the prize, or other data necessary for the identification of the person and transfer of the prize.
If you have a Facebook, Instagram or other social networking account and you "like" or start "following" our pages, you can post comments or click "like" on individual posts. If you comment on or like content posted by Us, this information will be visible to Us and to other social network users. The amount of Your data visible to others will depend on Your individual privacy settings and Your activity, i.e. how much data You post.
If you start "following" Our Instagram profile, you may receive in your Instagram messages information about the start of following Our account and about promotions or discounts, if any, that are available at that time.
Data transfer
We may disclose limited anonymous information to trusted third parties who help analyse usage patterns, improve the performance of our social pages and provide useful information to users.
Security of your information
We regularly update and improve our security standards, procedures and technology to protect against unauthorized access to your confidential information. The information collected on our social pages is accessible only to those individuals who need the information to perform their duties.
Your rights
As only Facebook has full access to your information and data, we recommend that you contact Facebook directly to request information or ask other questions about your user rights (e.g. right to erasure). If you need assistance or have any other questions, please contact us by sending an email to info@thepepperqueen.eu
If you wish to stop your personal data from being processed on Our pages as described in this privacy policy, you can do so by selecting "dislike" or "unfollow" these pages.
Validity and changes
This privacy policy is effective from 10 May 2019. If we change this privacy policy, we will post an updated version on our Facebook, Instagram or other social network pages. Changes and/or additions to this Privacy Policy will become effective upon posting.